Il Giardino sul Lago – Pool Residence

To receive the detailed instructions on how to reach the accommodation, it is necessary to complete the fast check-in procedure (guest registration, possible payment of the tourist tax, and contract signing).

The official check-in time is from 4:00 PM to 8:00 PM.

Access to the accommodation outside this time frame is not permitted unless previously agreed in writing and subject to the payment of an early check-in or late check-in supplement.

KEY HANDOVER UPON ARRIVAL

Check-in is carried out via self check-in, meaning access to the property is autonomous by collecting the key from a lockbox located near the house.

All access instructions will be sent before arrival, but only after completing the online registration of all guests and signing the contract.

Please note that registration is required by Italian law and must be completed before accessing the apartment.

KEY MANAGEMENT

Please take care of the house keys. In case of loss or failure to return the keys, a fee will be charged (see general contract conditions) for the replacement of the lock, as required for security reasons.

KEY RETURN AT CHECK-OUT

At the end of the stay, the keys must be placed back in the lockbox, ensuring it is properly closed so that it cannot be opened without the code.

The municipality where you will be staying does not require the payment of a Tourist Tax.

CHECK-IN: Access is allowed only after having completed the registration of all guests, having signed the contract for acceptance, and having paid the full amount.

NO SMOKING: It is forbidden to smoke inside the apartment.

PROHIBITION OF INTRODUCING ANIMALS: Unless expressly agreed, it is strictly forbidden to introduce animals into the apartment and/or leave them unattended.

QUIET HOURS: From 10:00 PM to 8:00 AM the following morning.

HEATING MANAGEMENT: It is not allowed to keep a temperature higher than 24°C and to keep windows open with the heating on. Lower the heating to 18°C if leaving for extended periods. For further details, please consult the house FAQs.

PROPERTY MANAGEMENT: The guest is required to use the apartment and all its equipment with the diligence of a good family man. In particular, it is required to: turn off unnecessary lights and devices; avoid waste of water and energy; not slam windows, doors, and external shutters; close the Velux windows in case of rain or wind; pay attention to adverse weather conditions; use furniture, appliances, and household items carefully; respect neighbors and outdoor areas. In case of damage, the guest must report it immediately.

UTILITIES: The Lessor is not responsible for any interruptions, malfunctions, or service disruptions attributable to service providers.

WASTE SEPARATION: Very important! Separate and compress into separate bags: plastic and cans, paper and cardboard, glass; general waste (including organic). Check the house FAQs for additional disposal instructions. Please note that, for hygiene reasons, our staff cannot open trash bags; therefore, special handling will be charged.

USE OF THE SWIMMING POOL: Before accessing the pool area, the tenant undertakes to read and comply with the condominium regulations found in the apartment and the rules posted near the pool. In particular, he/she declares acceptance of every part and confirms having read and understood the safety rules and the rules on pool use by minors. If unable to find the regulations, he/she undertakes to request a copy from the House Manager. He/she also declares to assume all responsibility for any accidents arising from use of the swimming facilities (pool and solarium), and releases the condominium (Residenza dei Prati), the owner, and the property manager from all civil and criminal liability. Some important rules are highlighted:
1- Swim cap required; only swimwear allowed; shower before entering;
2- Only registered guests may access the pool;
3- No running, diving, or ball games; no fins or masks;
4- Children under 12 only if accompanied by adults or persons over 14;
5- Containment swimwear required for children under 2 and persons with incontinence;
6- Access prohibited for persons with open wounds;
7- Assistance required in case of limited mobility;
8- Animals prohibited in the pool area;
9- No glass or ceramic items;
10- No food in the pool area;
11- In case of damage or water contamination, costs will be charged to the tenant.

CONDOMINIUM REGULATIONS: Compliance is mandatory, especially regarding quiet hours, parking, garden access, and waste management. Regulations are available in the apartment or from the House Manager. The outdoor park area is under video surveillance in accordance with the law.

CHECK-OUT: The apartment must be left in good condition. In particular: dishes must be cleaned and stored; furniture returned to place. Respect check-out time, close doors and windows, and inform the House Manager. Any loss or damage must be reported promptly.

For any further details, refer to the signed contract.