Relaxing Lake Gem

To receive the detailed instructions on how to reach the accommodation, it is necessary to complete the fast check-in procedure (guest registration, possible payment of the tourist tax, and contract signing).

The official check-in time is from 4:00 PM to 8:00 PM.

Access to the accommodation outside this time frame is not permitted unless previously agreed in writing and subject to the payment of an early check-in or late check-in supplement.

KEY HANDOVER UPON ARRIVAL

Check-in is carried out via self check-in, meaning access to the property is autonomous by collecting the key from a lockbox located near the house.

All access instructions will be sent before arrival, but only after completing the online registration of all guests and signing the contract.

Please note that registration is required by Italian law and must be completed before accessing the apartment.

KEY MANAGEMENT

Please take care of the house keys. In case of loss or failure to return the keys, a fee will be charged (see general contract conditions) for the replacement of the lock, as required for security reasons.

KEY RETURN AT CHECK-OUT

At the end of the stay, the keys must be placed back in the lockbox, ensuring it is properly closed so that it cannot be opened without the code.

In accordance with local regulations, the Municipality may apply a tourist tax.

The tax must be paid prior to check-in, during the online registration process. The amount is calculated automatically by the system after entering the guest details.

Failure to pay the tourist tax, if applicable, may result in the cancellation of the reservation, as it is a mandatory requirement set by the Municipality.

CHECK-IN: Entry is allowed only after all guests have completed the registration, signed the contract for acceptance, and paid the full amount.

NO SMOKING: smoking is strictly forbidden inside the apartment. 

NO BRINGING IN ANIMALS: Unless expressly indicated and agreed, it is strictly forbidden to bring animals into the apartment and/or leave them unattended. 

QUIET TIME: from 10:00 pm to 8:00 am the following morning. 

HEATING AND COOLING MANAGEMENT: It is not permitted to set the temperature above 24°C or to keep windows open while the heating is on. Please lower the heating to 18°C when leaving for extended periods. For more details, we invite you to consult the house FAQs.

PROPERTY MANAGEMENT: Guests are required to use the apartment and all its facilities with due care and responsibility. In particular, they are asked to: turn off unnecessary lights and devices; avoid wasting water and energy; prevent windows, doors, and external shutters from slamming; close the Velux windows in case of rain or wind; pay attention to adverse weather conditions; use furniture, appliances, and household items with care; and respect neighbors and outdoor areas. In case of damage, guests must report it immediately.

UTILITIES: The Host is not responsible for any interruptions, malfunctions, or service disruptions attributable to the providers of such services.

SEPARATE WASTE COLLECTION: Very important! Please sort and compress waste into separate bags: plastic and cans, paper and cardboard, glass, and general waste (including organic waste). Check the house FAQs for additional disposal instructions. Please note that, for hygiene reasons, our staff cannot open trash bags; therefore, special handling fees may be charged if waste is not properly sorted.

USE OF THE FIREPLACE: Unless agreed in writing with the property manager, the use of the fireplace, wood stoves, pellet stoves, or electric heaters is strictly forbidden.

CHECK-OUT: The apartment must be left in good condition. In particular: if plates and dishes have been used, these must be cleaned and tidied up; If furniture or furnishings have been moved, they must be put back in their place. Respect the check-out time by closing doors and windows, and notifying the house manager when you are leaving the house to allow check-out checks. If something has been broken or lost, notify us promptly. 

For any further details, please refer to the signed contract.